E-Signature Complete Guide

How e-signatures work: signing order, status tracking, resending, and downloading.

4 min readE-Signatures

E-signatures let you send contracts for legally-binding electronic signatures.

How It Works

  1. Click "Send for E-Signature" from the gig details (1 GigPack consumed — Buy GigPacks)
  2. Client receives a branded email with a signing link and signs first
  3. After the client signs, you receive a notification and can sign via the embedded iframe in the gig details
  4. Both signatures complete the contract
  5. Download the signed PDF anytime
E-Signature staged signing flow — client signs first, then performer signs via embedded iframe
Click to open interactive diagram

Signing Order

Client signs first, then performer signs second. This protects you — clients can't claim they didn't see your terms.

Staged Signing Flow

GigOrganizer uses a staged (deferred) signing model. When you click "Send for E-Signature," only the client receives an email invitation to sign. The performer's signing step is deferred until after the client completes theirs. Once the client signs, you receive an email with a signing link and can also sign directly from the gig details via an embedded iframe. This keeps the process simple: the client signs first via email, then you sign on your own site or from the email link.

Envelope Status

StatusMeaning
SentSent to signers, awaiting signatures
ViewedAt least one signer has viewed
Partially SignedClient has signed, performer has not yet
CompletedAll parties have signed
DeclinedA signer refused to sign
VoidedCancelled by sender
ExpiredSigning link expired (resend needed)

Signer Status (Per Person)

StatusMeaning
PendingNot yet sent or viewed
SentInvitation delivered
ViewedSigner opened the signing page
SignedSigner has completed signing
DeclinedSigner refused to sign

Actions

  • Send — Click "Send for E-Signature" to start the process
  • Sign Now — Opens embedded signing for you (available after client signs)
  • Refresh Status — Check for updates from the e-signature provider
  • Resend — Send a new signing link if the original expired (60-second cooldown)
  • Download — Get the signed PDF after completion

Common Questions

When is a GigPack consumed?

When you click "Send for E-Signature" — not when the contract is completed. Buy GigPacks from your dashboard.

What if the client doesn't receive the email?

Check spam folder and Gmail's "Promotions" tab. Verify the email address is correct. Use "Resend to Client" if needed.

Can I sign on my phone?

Yes, the signing page is mobile-friendly.

Why is the "Sign Now" button disabled?

The client must sign first. The button enables after the client completes signing.

What happens if I edit the contract after sending?

The original send and one free correction resend are included. After that, a $1 correction fee applies per resend. See Correction Fee for details.

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