If your client says they didn't receive the signing email, here are the common solutions.
Check These First
- Spam/Junk folder — The most common cause. Ask the client to check their spam folder.
- Gmail "Promotions" tab — Gmail often routes transactional emails to the Promotions tab instead of Primary.
- Verify the email address — Double-check for typos. A wrong email means the message went to someone else.
- Whitelist the sender — Ask the client to add esignatures.com to their contacts or safe senders list.
Resending
From the purchase page, click "Resend to Client" to send a fresh signing email. There's a 60-second cooldown between resends to prevent spam.
Types of Emails
GigOrganizer sends emails from two sources:
- E-signature emails — Sent by esignatures.com (signing requests, completion notices)
- Document emails — Sent by GigOrganizer via Resend (invoices, receipts, W-9 requests)
If document emails aren't arriving, the same troubleshooting steps apply — check spam and verify the email address.