After a gig is complete, send your client a thank-you email with an optional link to leave a Google review.
When to Send
Review requests can only be sent on fully paid gigs within 1–59 days after the event date (weddings have a 10-day minimum waiting period; planner-booked weddings use the standard 1-day minimum). The follow-up engine automatically suggests sending a review request as a low-priority action item on eligible past gigs where one hasn't been sent yet.
You'll see "Send Review Request" in the follow-up suggestions on the Gigs Inbox for eligible past gigs.
How to Send
- Open a past gig from the Gigs Inbox
- Click the "Send Review Request" follow-up action
- Optionally add a custom personal message (up to 1,000 characters)
- Click "Send Request"
The email is sent to the client's email address on the contract.
What the Client Receives
The client receives a branded thank-you email that includes:
- A greeting with their name
- A thank-you message referencing the performer name, event type, and date
- Your custom message (if provided), displayed as a quoted block
- A "Leave a Review" button linking to your Google review page (if configured)
- A closing thank-you from the performer
Setting Up Your Google Review Link
To include a "Leave a Review" button in review request emails:
- Go to Dashboard > Settings > Client Portal
- Find the Review Settings section
- Paste your Google Business review URL
If no review URL is configured, the email still sends as a thank-you — it just won't include the review button.
Guards and Limits
| Guard | Behavior |
|---|---|
| One-shot | Each contract can only send one review request (prevents spam) |
| Fully paid | Gig must be fully paid (deposit + balance) before review requests are available |
| Date window | Available 1–59 days after the event date (10-day minimum for weddings; planner-booked weddings use the standard 1-day minimum) |
| Cooldown | 60-second cooldown between duplicate sends |
| Auth required | Only the authenticated organizer can send review requests |
Common Questions
Can I send more than one review request per gig?
No. Review requests are one-shot — once sent, the action is permanently marked as complete for that contract.
What if I don't have a Google review URL?
The email still sends as a thank-you message. You can add your review URL later in Settings for future gigs.
Does this appear in the follow-up engine?
Yes. Past gigs where a review request hasn't been sent show a low-priority "Send Review Request" suggestion.