Frequently Asked Questions

Yes. You can create and download contracts for free, and new accounts include 3 starter GigPacks for e-signature sends. After that, e-signatures cost $3 per contract, or you can save with GigPack bundles. Pro subscribers get GigPacks included.

Click 'New Gig Contract' from the homepage or your dashboard. Pick your performer type, fill in the gig details, and download or send for e-signature.

Free users can create contracts, download PDFs, track payments, accept card payments via Stripe Connect, and use one active lead form. Pro adds e-sign credits (GigPacks), contract templates, autofill, advanced clauses, unlimited branded inquiry forms, setlist distribution, logo branding, and deeper tax tools.

There's no full Pro trial, but new accounts include 3 starter GigPacks so you can try the signing flow. Pro adds templates, autofill, advanced clauses, unlimited branded inquiry forms, and other workflow tools on top of the free contract builder.

Go to Dashboard → Subscription card → Cancel Subscription. You keep access until your current billing period ends. Purchased GigPacks never expire. Buy GigPacks anytime.

Purchased GigPacks are yours forever — they never expire. Pro Allowance GigPacks expire when your subscription ends. You can always buy more GigPacks without a subscription.

Go to Dashboard > Settings > Performers, add the performer names you book under, choose a default, then open the public profile settings if you want a hosted booking page. See Performer Defaults and Public Pages.

The Organizer Digest is a periodic summary email with your upcoming gigs, follow-up suggestions, and items needing attention. Configure delivery frequency and time in your dashboard settings.

The Lead Inbox shows booking inquiries submitted through your inquiry forms, public performer pages, website embeds, and direct form links. Create branded forms at Dashboard > Leads > Forms, then manage incoming leads from your Lead Inbox.

Go to Dashboard > Leads > Forms, create a form, choose the performer identity, then share the direct link, embed it on your own website, or use Attach to public page to connect it to a public performer page.

New inquiries appear in Dashboard > Leads. Use the view, stage, and form filters to sort new inquiries, quoted leads, contract-sent leads, booked leads, and lost leads.

Yes. Open the lead detail panel from Dashboard > Leads, review the event details, then create or promote the lead into a contract when you are ready to book it.

No — GigOrganizer generates contracts from your inputs to ensure legal consistency. You can customize terms, clauses, and language within the wizard.

Yes, you can edit individual clause text in the wizard. Pro users have access to additional advanced clauses. Free users can edit free-tier clauses.

You can void the contract and create a new one with updated terms. Voiding cancels all pending signatures.

You can't edit a signed contract. Void the existing one and create a new contract with the updated terms, then send it for e-signature again.

A voided contract has been canceled by the performer. All pending signatures are invalidated. You'll need to create a new contract if you want to proceed.

Signing links remain valid as long as the contract is active (not voided or expired). Links are invalidated if you void the contract.

Not directly. Void the current contract and create a new one with the correct email address.

Each contract has one client signer and one performer signer. For multi-party agreements, create separate contracts.

Yes, from the gig dashboard. However, voiding is preferred if you need to maintain a record of the agreement.

No. Clients receive a secure signing link via email — no account required. They can view, sign, and download their copy without creating an account.

The original send and one free correction resend are included. After that, a $1 correction fee applies per resend to cover the cost of creating a new e-signature envelope. See the Correction Fee article for details.

Yes. Go to Dashboard > Settings > Contract Defaults to set per-event-type defaults for travel fees, meal buyouts, cancellation policies, and more. These pre-fill new contracts automatically.

No. GigOrganizer does not take a percentage of your performance fees. When clients pay by card (Stripe Connect), a processing fee is charged on top ($0.37 + 3.7% when passed to the client). That fee covers Stripe's actual processing cost (~2.9% + $0.30) plus a small platform margin so card payments don't run at a loss on small bookings. You can choose to absorb the fee, split it 50/50, or pass it to the client in Settings > Stripe Connect.

GigOrganizer tracks payments and, with Stripe Connect, can process card payments from clients. Otherwise, clients pay you directly via Venmo, check, cash, or your preferred method.

Clients pay you directly using whatever method you prefer — Venmo, Zelle, PayPal, check, cash, or bank transfer. You can also enable card payments via Stripe Connect. Add your payment links in Settings → Payment & Contact so they appear on invoices.

Connect your Stripe account in Settings → Stripe Connect. Once connected, clients see a "Pay by Card" button in their portal. Payments are auto-marked as paid and deposited to your bank. A processing fee applies — you choose whether to absorb it, split it 50/50 ($0.20 + 1.75% each), or pass it to the client ($0.37 + 3.7%).

Set up your payment links in Dashboard → Settings → Payment & Contact. These are included automatically on all invoices and payment-related emails.

No. Receipts are only available after you mark the corresponding payment (deposit or balance) as paid.

Yes. Pro users can add custom line items (equipment rental, parking, tips, etc.) to any invoice. Open a gig's documents section and click 'Add Line Item' to include additional charges.

Set travel fees in Dashboard > Settings > Contract Defaults per event type. Travel fees and meal buyouts automatically appear on all financial documents (invoices, receipts, payment schedules).

No. Team members receive calendar invitations and confirmation requests, but they don't see the client contract details.

Yes. Team members are saved automatically when you add them to a gig. They appear in your team roster for quick selection on future contracts.

Yes. The search field shows both saved team members and imported contacts. Selecting a contact auto-promotes them to a team member.

Available means they've confirmed availability (Stage 1) but haven't made a final commitment. Confirmed means they've completed both stages of the two-stage confirmation process.

Check that the team member has a valid email address. Calendar invites are sent via email with an ICS attachment. Also verify your email deliverability isn't being affected by spam filters.

Yes. Team members can decline at any stage. You'll receive a notification when someone declines, and their calendar event will be updated to cancelled.

Open a gig's detail panel from the Gigs page and scroll to the Tasks section. Add tasks with descriptions and due dates to track preparation for the event.

Turn on Team invoicing in Team Defaults, then open a gig's Team Members card and use the Invoices tab to request invoices. Team members can issue invoices, and you mark them paid after settling through Venmo, Zelle, PayPal, Cash App, check, or your preferred method.

Export your phone contacts as a vCard (.vcf) file, then upload it in Dashboard → Contacts → Import. On iPhone: Settings → Contacts → Export. On Android: Contacts → Export.

CSV (spreadsheet) and vCard (.vcf). CSV requires a header row with Name, Email, Phone, and Organization columns. vCard supports v3.0 and v4.0.

No. Import is one-way — contacts are copied into GigOrganizer but changes won't sync back to your phone or email.

Duplicates are automatically skipped based on normalized email or phone number matching. If a contact with the same email or phone already exists, the import skips it.

Select a contact when adding someone to a gig — they're automatically promoted to a team member. You can also manually promote from the contacts page.

Common causes: missing header row (first row must have column names), file over 5MB, wrong encoding (use UTF-8), or non-comma delimiters. Check these and try again.

5MB maximum file size, 2,000 contacts per import, and 5 imports per hour to prevent abuse.

Yes, but they won't be able to receive gig invitations or W-9 requests. Phone-only contacts are useful for your personal reference.

They were likely detected as duplicates by email or phone number. Check if contacts with the same email/phone already exist in a different format.

vCard v3.0 and v4.0. Most modern phones and email clients export in these formats by default.

Yes. Full address including street, city, state, and ZIP code is captured from vCard files when available.

If you paid any individual or non-corporate entity $600 or more in a calendar year, the IRS requires you to file a 1099-NEC. GigOrganizer's Tax Center handles this for you.

The IRS requires a 1099-NEC for non-employee compensation of $600 or more per recipient per year. Payments below $600 don't require filing (though you may still choose to).

No. Your SSN or EIN is never stored on our servers. It's only used at the moment of PDF generation or IRS filing, then discarded.

Go to Tax Center → Team Members → select a person → Send W-9 Request. They'll receive an email with a secure link to complete their W-9.

Yes. State filing is included with federal 1099 filing at no extra cost where applicable.

You'll need their email to send a W-9 request electronically. You can add their email later in the team member's profile, or collect their W-9 through other means.

Check their spam/junk folder first. If it's still missing, use the 'Resend W-9' button on their profile. There's a 24-hour cooldown between resends to prevent spam.

Use the 'Poll TIN Status' button on the team member's profile to manually check with the IRS. If stuck for more than 48 hours, the verification may have failed silently.

For IRS-accepted filings, use 'Void (Correction)' to file a $0 correction. For draft filings not yet transmitted, use 'Delete Draft'. Note: voiding is permanent.

Try 'Refresh PDF URLs' on the filing page to get fresh download links. PDF links expire periodically and need to be regenerated.

Use 'Debug View' to see detailed filing status and sync information with the filing partner. Status mismatches can occur if webhook updates were missed.

Go to Tax Center → Corrections. You can correct address, TIN, name, or amount on filed 1099s. Corrections are free for accepted filings.

Use 'File with Manual TIN' (Bypass Verification) to enter the correct TIN yourself when a contractor hasn't responded to verification failure.

An address mismatch was detected between your local records and the filing partner. Review and confirm the correct address before proceeding.

No. There's a 24-hour cooldown between W-9 request resends to prevent spam. The button will show 'Sent' during the cooldown period.

Events use the time zone of the venue location. If no location is specified, your local time zone is assumed.

Download the ICS file from the gig details and open it — it will prompt you to add to your calendar. Or use the Calendar Feed URL for automatic sync.

Calendar feeds are subscriptions, so how quickly new and changed gigs appear depends on your calendar app's polling schedule — sometimes up to 24 hours. To force a refresh, remove and re-add the feed subscription, or use 'Rotate URL' in Settings > Calendar to get a fresh feed URL.

The Demand Calendar shows date demand scores based on holidays, moon phases, seasonality, and cultural events. Use it to identify high-demand dates for pricing and availability planning.

This usually happens when you're signed into the wrong account in your browser. Sign out of other accounts for that provider, or try an incognito/private window with only the correct account signed in. This is especially common on shared devices or when multiple accounts are active.

Ask them to check their spam/junk folder, and specifically the Gmail 'Promotions' tab. Verify the email address is correct on the contract. If still missing, ask the client to whitelist the @gigchops.com domain — GigOrganizer sends signing emails with a personalized handle (e.g. your-performer-name@gigchops.com), so allowlisting the whole domain catches every variant.

Try refreshing the page first. For 1099 PDFs, use 'Refresh PDF URLs' to get fresh download links. For contract PDFs, try downloading from the Documents section in the gig details.

Check that the team member has a valid email address. Calendar invites are sent as ICS email attachments. Some email clients may filter these — check spam/junk folders.

Try refreshing the page. If the error persists, clear your browser cache and try again. If it's still happening, contact support with the URL and a screenshot of the error.

For CSV: ensure the header row is present, file is under 5MB, uses comma delimiters, and is saved as UTF-8. For vCard: ensure the file has a .vcf extension. Wait a few minutes between imports (5/hour limit).

Duplicates are automatically skipped based on email or phone number matching. Check if contacts with the same email or phone already exist in a different format or capitalization.

Yes. We use Supabase (built on PostgreSQL) with row-level security, encrypted connections, and secure authentication. Sensitive data like SSN/EIN is never stored.

Magic link (email), Google Sign-In, Apple Sign-In, and GitHub Sign-In. You can use any of these to access your account.

Go to Dashboard → Settings → Delete Account. This removes all your contracts, team members, and personal information. This action cannot be undone.

You can download individual contracts and documents from each gig's detail view. For bulk export, contact support.

No. GigOrganizer provides contract generation tools, not legal advice. For complex legal situations, consult a qualified attorney.

Yes, when properly signed by both parties. Our contracts follow standard performance agreement practices and include essential legal protections.

No. We provide tools for creating performance contracts, not legal counsel. Our contracts are based on industry-standard templates, but specific legal questions should be directed to an attorney.